Monday, September 14, 2009

Good Sticky and Bad Sticky

Sticky refers to how long a person stays on your website. It also refers to how difficult it is for a customer to stop doing business with you or switch to another provider. Obviously the stickier we are the better—but not all stickiness is created equal. For example, I have 2 months left on my contract with Verizon and would really like to switch to ATT so I can get the new iPhone. But I will have to pay a cancellation fee ($175) even though I’ve been a high dollar customer for years. Will I stick? Maybe—but I won’t be happy about it! Sticky shouldn’t be based on contracts and threats. It should be based on providing such a level of service, such value, such benefit to the customer that it becomes a true loss to switch. Now that’s a sticky I can live with.

Saturday, August 29, 2009

When congressmen and senators voluntary put themselves under the same Healthcare program as tne AVERAGE American then and only then will I believe they are serious about Healthcare Reform.

Sunday, August 23, 2009

How is Cash for Clunkers like the sub-prime mortgage fiasco? They are both government programs that end up tempting people to buy what they cannot afford and will most likely lose. Here's how it works. Many who buy cars on this program will end up having their government payment to the dealer disapproved. When that happens the dealer will come after the new owner who, in many cases will not have the cash or credit to pay the difference. The car will be repossessed, the person's credit ruined, and their trade in (destroyed by the dealer by federal mandate) will not be returned. Sounds like another disaster.

Saturday, August 22, 2009

Joe Klein, Time magazine, slams republicans for dishonesty in the Healthcare debate. Perhaps true but somehow I'm not sure I see the Democrats as paragons of virtue and truth. Realistically we need to vote all of them out and elect an entirely new Congress.

Monday, August 17, 2009

Beware Fatigue of Heart

It’s one thing to be tired in your body or to be tired in your mind---but if you become tired in your heart it becomes nearly impossible to go on. Protracted hard times tend to make us tired deep inside and the fire burns low (and seems to go out).

So, how do you deal with heart fatigue? Here are a few things I’ve learned from some wise folks…

  1. Spend some time remembering good times in the past.
  2. Make a list at the end of the day of at least 3 things you are thankful for.
  3. Spend time with a good friend who you can trust and open up to.
  4. Watch a stupid, funny movie (like an old Pink Panther movie or the Three Amigos or Wild Hogs or something mindless); be sure to laugh out loud.
  5. Set 1 achievable goal for each day. Forget next week or next month—how about just tomorrow?
  6. Look around for someone to encourage; believe me, you are not alone.

So, how do YOU suggest people deal with this?

Saturday, August 8, 2009

The Daily "5"-like a huddle in football game, every team needs to hold a daily meeting to update on priorities and key communications. Everyone should stand and a tight time limit should be enforced. The busier you are the more you need this.

Never Underestimate America